Performance Concern Essay
Performance Concern Case Scenario
G.M is a male nurse currently working as the nursing officer-in-charge of the emergency department. Since his deployment at the emergency department, there have been complaints of delayed attendance to the patients, delayed daily reports, insufficient supplies of the essential commodities, and absconding of duties by other nurses. G.M looked confused and overwhelmed by the new position because he has a lot of pending work (preparing a duty roster, delegating, dividing work to other staff, and compiling daily reports). Performance concern, in this case, includes untimely completion of work that leads to poor production and client dissatisfaction. Performance Concern Essay
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Plan For Performance Management
The performance management process is a communication-based collaborative process that includes the employees, employers, and the management to work together to plan, monitor, and review work objectives, long-term goals, and comprehensive contribution to the company (Helmold, M., & Samara, W. 2019). In this scenario, the performance management process will involve the employees working in the emergency department to plan and monitor the expected change. The nurses in the department develop a sustainable duty roster and ensure work division is effectively done to prevent delays in patient attendant and sending of daily reports. Planning for performance management ensures there is the provision of quality care to all patients. Performance Concern Essay
Behavioral Expectations And Leadership Competencies
The behavioral expectations in the nursing officer-in-charge of the emergency department are respect for other staff and the working environment and should be on time for work deadlines. Leadership competencies for effective performance management are good communication skills, interpersonal skills, and decision-making skills. Good communication skills used delegation and division of labor ensure the provision of quality care and good performance. Interpersonal skills enable a leader to work harmoniously with the employees. Decision-making skills enable a leader to be creative, reason and solve problems in the organization. Information technology will be effective in this case by helping in compiling reports and keeping patient’s records in the emergency department.
Consider a case scenario where an experienced registered nurse is 60 days post-hire in a new position, however, a performance concern has become evident that must be addressed in an upcoming performance review. Respond to the following. Describe the scenario, and explain the performance concern. Describe how the performance concern could impact safety, quality, and person-centered care. Propose a plan for performance management, including desired behavioral expectations for the employee to address or resolve the area of concern. What leadership competencies will be needed for effective performance management in this scenario? How might information technology be used to support performance management surrounding this issue? Performance Concern Essay
References
Helmold, M., & Samara, W. (2019). Progress in Performance Management: Industry Insights and Case Studies on Principles, Application Tools, and Practice. Springer. Performance Concern Essay
