Quality Management and Integrated Systems Essay

Quality Management and Integrated Systems Essay

Question 1

Complete Text Page 313 Practice Exercise 9: Improvement Case Study

Complete your work using a word processor and save it in pdf file format. Quality Management and Integrated Systems Essay

Present your work with question #, statement, and answer. Quality Management and Integrated Systems Essay


Question 2

  1. When members were recruited for the improvement project, they were clearly told that the team’s work would be additional to their regular work responsibilities but that they had to treat it as a high priority. They were expected to complete team assignments on time and were required to attend meetings. Despite being aware of these clear expectations, by the third week of the project, team members started arriving late to meetings, making excuses for not having completed their assigned tasks, and neglecting to return the leader’s phone calls.

If you were the team leader of the group described in the above case study, how would you refocus and remotivate the team toward the improvement goal? Give a complete analysis and provide a complete answer to the case analysis.  Quality Management and Integrated Systems Essay

  1. Instructions

1. Analyze and answer the case completely and thoroughly.

  1. 2. Complete your work using a word processor and save your work in pdf file format.

3. Upload your work via attachment.

Question 3

MyHealthcare manufactures and sells blood pressure measurement and control products. Last year the company began selling its products online. Online sales have exceeded the company’s expectations, and management is now considering strategies to increase sales even further. To learn more about the online customers, a sample of 50 transactions was selected from the previous month’s sales. Data for these transactions include the day of the week each transaction was made, the time each customer spent on the website, and the amount of money each customer spent. My Healthcare would like to gain a general understanding of customers’ buying patterns. The company uses the sample data to determine if online customers who spend more time also spend more money during their visits to the website. The company would also like to investigate the effect that day of the week has on sales.  Quality Management and Integrated Systems Essay

1. The following table shows the frequency and the average dollar amount spent per transaction for each day of the week. What observations/interpretations can you make about My Healthcare’s business based on the day of the week? Quality Management and Integrated Systems Essay


Patrice L. Spath Diane L. Kelly fo u rth Editio n Applying Quality Management in HeAltHcAre A S ySt E m S Ap p roAch AUPHA/HAP Editorial Board for Graduate Studies Nir Menachemi, PhD, Chairman Indiana University LTC Lee W. Bewley, PhD, FACHE University of Louisville Jan Clement, PhD Virginia Commonwealth University Michael Counte, PhD St. Louis University Joseph F. Crosby Jr., PhD Armstrong Atlantic State University Mark L. Diana, PhD Tulane University Peter D. Jacobson, JD University of Michigan Brian J. Nickerson, PhD Icahn School of Medicine at Mount Sinai Mark A. Norrell, FACHE Indiana University Maia Platt, PhD University of Detroit Mercy Debra Scammon, PhD University of Utah Tina Smith University of Toronto Carla Stebbins, PhD Des Moines University Cynda M. Tipple, FACHE Marymount University Health Administration Press, Chicago, Illinois Association of University Programs in Health Administration, Washington, DC Your board, staff, or clients may also benefit from this book’s insight. For more information on quantity discounts, contact the Health Administration Press Marketing Manager at (312) 424-9450. This publication is intended to provide accurate and authoritative information in regard to the subject matter covered. It is sold, or otherwise provided, with the understanding that the publisher is not engaged in rendering professional services. If professional advice or other expert assistance is required, the services of a competent professional should be sought. Quality Management and Integrated Systems Essay


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